Adorearth Reviews: Trustpilot Score, Complaints and Ownership

Delivery delays and missing tracking

Adore Earth’s current shipping policy says orders are processed within 1–2 business days. Estimated delivery after dispatch is 2–8 business days within Australia and 3–10 business days for regional areas. These are estimates and may vary with location and courier demand. A tracking number is sent after dispatch; customers who have not received tracking within three business days are asked to contact support. The policy also explains the process for lost or damaged parcels.

Read the current Adore Earth Shipping Policy.

Returns and refunds

The current refund policy provides a 180-day satisfaction guarantee for bamboo bed sheets and bamboo mattress toppers, and a 90-day guarantee for other products unless a product page states otherwise. Customers begin a request by contacting the Customer Happiness Team with their order number, the affected items, the reason and their preferred return option. Change-of-mind return shipping costs are the customer’s responsibility. Approved refunds are issued to the original payment method and may take approximately 3–7 business days to appear. Faulty, damaged or incorrect items are handled in accordance with Australian Consumer Law.

Read the current Adore Earth Return & Refund Policy.

Product or order concerns

For an existing order, use the contact details and evidence requested in the relevant live policy. Keep the order number, tracking information and photographs of any damage or incorrect item so the support team can assess the case.